Terms of Use

1. Who you are agreeing with

In short: Play2Play is operated by Play2Play LLC, a New York company, and these terms are your agreement with it. Using Play2Play means you accept them. You must be at least 13, and if you are under 18 a parent or guardian needs to know you are here and permit it.

Play2Play is a short-form video app where athletes post highlights, log stats, and get seen by other athletes, fans, and coaches. It is operated by Play2Play LLC, a New York limited liability company. These terms are an agreement between you and Play2Play LLC. Where these terms say "we", "us", or "our", they mean Play2Play LLC.

Legal notices and service of process. Written legal notices and service of process go to Play2Play LLC, c/o Northwest Registered Agent LLC, 418 Broadway STE N, Albany, New York 12207, United States, with a copy to legal@play2play.co. That is our registered agent's address, not an office you can visit. User support remains support@play2play.co.

Our name. The service is offered under the name Play2Play. Our App Store listing, and any later store listing, uses that name and this entity. We do not operate paid2play.co or any similarly named payments product.

These terms cover the website at play2play.co and the Play2Play iOS app. By creating an account or using the app you agree to them. If you do not agree, do not use Play2Play.

What the service includes. Play2Play hosts what you post and shows it to other people. It also makes your public content available outside the app: profile pages and posts load for people who are not signed in, videos can be embedded on other websites, and third-party search engines can find and show your public content in their results. Section 4 says what that means for you, and what you or your parent can ask us to do about search engines.

Where Play2Play is offered

Play2Play is offered to users in the United States. We do not currently offer the service to residents of the European Economic Area, the United Kingdom, Switzerland, Canada, Brazil, or Australia, and we do not market Play2Play there. If we detect that you are in one of those places we may refuse an account or limit features.

If we later offer Play2Play in another country, we will publish the additional terms and the privacy addendum for that country, including, for the EEA and United Kingdom, lawful basis, the age of digital consent, international-transfer safeguards, and an EU or UK representative, before we invite users there.

Age, and if you are under 18

You must be at least 13 years old to use Play2Play. Some states set a higher floor or require a parent's consent before an account may exist. You represent that the age you give us is true.

If you are 13 to 17, you also represent that a parent or guardian has reviewed these Terms and the Privacy Notice and permits you to use Play2Play. We do not currently collect that parent's contact details or signature at signup.

Where the law of your state requires verifiable parental consent before we may create or keep an account, including, if we are a covered platform, Florida law for users who are 14 or 15, and any similar rule in another state, we will collect that consent through the parent flow in the app. We will not rely on this paragraph alone as that consent. Until that flow exists we will refuse or close accounts we are required to parent-verify and cannot.

We do not knowingly create accounts for children under 13, or under any higher minimum that applies to you. If we learn that an account does not meet the minimum age, we will close it and delete personal information we are not required to keep.

If you are under 18, involve a parent, guardian, or coach in decisions about training, nutrition, and health, and read section 5 with them: it is the part where your content can be seen outside the app.

Florida

If Play2Play is a social media platform under Florida law, we cannot provide an account to anyone under 14, and a parent or guardian must consent before anyone 14 or 15 holds an account. We will apply those rules to Florida users. A typed date of birth is not parental consent. Where the law requires it we will use a commercially reasonable method to confirm age and, for 14- and 15-year-old Florida users, to confirm a parent's consent.

Questions about these terms: email support@play2play.co.

2. Your account

In short: One person, real details, your responsibility. We check your age but we cannot verify it, and some people may not use Play2Play at all.

• Give us accurate information when you sign up, and keep it accurate.
• Keep your password to yourself. Anything done with your account is treated as done by you.
• Do not impersonate anyone, and do not use someone else’s username or likeness.
• Do not sell, rent, or transfer your account or profile to anyone.
• Do not create accounts automatically, or under false pretences.

Age

You must be at least 13 years old to use Play2Play. Section 1 sets out the state rules that can raise that floor or require a parent's consent.

We ask for your date of birth when you sign up. The app checks it and our database checks it again. Both read the date you type, and neither can verify it, so entering a false date is a breach of these terms and grounds for removing your account.

We do not keep your full date of birth. We store the year you were born and whether you are 13 to 17 or 18 and over. Our Privacy Notice explains that, and explains exactly what happens if you tell us you are under 13.

How we monitor age, and what happens. We watch for accounts that do not meet the minimum age, through reports sent to us, through what an account posts or says about itself, and through what we notice while moderating. This is done by a person, by hand. There is no automated age check beyond the one at signup, and no age estimation of any kind. In states that require commercially reasonable age assurance or parental consent for some ages, we will use the method described in section 1 once it is built.

If we conclude an account does not meet the minimum age, we will remove it. We may act on a reasonable belief rather than proof, because proof is not available to us.

Appeals. If your account is removed for this reason and we have it wrong, email support@play2play.co and say so. A person will look at it again and reply to you. Tell us why you believe the decision is wrong; we may ask you for something that supports it, and you may decline, in which case we will decide on what we have.

Who may not use Play2Play

You may not create or use an account if you are under 13, if we have previously removed an account of yours, or if you are required to register as a sex offender under the law of any jurisdiction.

Usernames

We can change or reclaim a username that is offensive, impersonates someone, or is otherwise a problem.

3. Play2Play+ membership

In short: The app is free. Play2Play+ is a paid, auto-renewing subscription sold by Apple, and it is available now. Website billing is not offered.

Play2Play is free to download and use. Creating an account, posting videos, logging stats, following other athletes, and sending messages cost nothing. Play2Play+ is a separate paid membership and is not included with your account.

Play2Play+ is available now. It is sold as an auto-renewing subscription through Apple's in-app purchase system in the Play2Play iOS app. If your account was granted Play2Play+ during our free early access period, that grant stands until it ends: you are not being billed for it, nothing renews, and there is nothing for you to cancel. The billing terms below apply to you only if you buy a subscription.

Apple is the seller

Play2Play+ is sold by Apple through its in-app purchase system. Apple is the seller and merchant of record, Apple processes your payment, and your subscription is charged to your Apple Account. We never see or hold your payment card details. Website billing is not offered.

Price and billing period

Play2Play+ is offered on a monthly plan, charged every month, and an annual plan, charged every twelve months. Price, term, auto-renewal, and the cancel path are shown in Apple's purchase sheet before you confirm, and the price shown at that moment is the price you pay. Apple sets the amount in your local currency and applies any local tax, so the price differs by country.

Automatic renewal

Play2Play+ renews automatically at the end of every billing period, at the then-current price for your plan, and your Apple Account is charged within 24 hours before the period ends. This continues until you cancel. Cancel at least 24 hours before renewal in iOS Settings, tap your name, tap Subscriptions, or via Settings, Manage subscription in the app. Apple sends the receipt for each charge. We do not send a separate reminder.

How to cancel, and what happens then

You cancel through Apple, not through us. We cannot cancel an App Store subscription on your behalf, and deleting the app does not cancel it. On your iPhone or iPad: Settings, tap your name, tap Subscriptions, choose Play2Play, tap Cancel Subscription. The same screen is reachable from the app under Settings, Manage subscription.

Cancelling stops the next renewal. It does not end the period you have already paid for, and there are no partial refunds for unused time. Apple requires cancellation at least 24 hours before a period ends for it to apply to that renewal.

When a paid membership ends, you lose access to Play2Play+ features. Your account and everything in it stay put: your profile, videos, posts, comments, stats, followers, and messages are unaffected, and nothing is deleted. You can subscribe again at any time.

Refunds

Apple handles refunds for App Store purchases and we cannot issue one. Request a refund at reportaproblem.apple.com. Our Refund Policy explains what we can help with directly.

Free trials, referrals, and gifts

If we offer a free trial or an introductory price, its length and terms are shown in the app before you start. Unless you cancel at least 24 hours before a trial ends, it converts into a paid subscription at the standard price.

We sometimes grant Play2Play+ without a purchase, for example for referring another athlete who joins. A granted membership is not a subscription and not a purchase: nothing is charged, no payment method is attached, it does not auto-renew, and there is nothing to cancel. It runs for one month from the day it is granted and then ends. Granted memberships have no cash value and cannot be refunded, transferred, or exchanged.

Price changes and website purchases

We may change the price of Play2Play+. A change never affects a period you have already paid for. Apple notifies you of an increase before it takes effect and, where Apple's rules require it, asks you to agree before renewing.

Play2Play+ is not sold on our website. If that changes, we will update these terms and the Refund Policy first and show you the price, term, renewal, and cancel path before any charge.

4. What you post

In short: You keep ownership of your content. You are responsible for it. And "public" here means public to the entire internet, not just to other Play2Play users.

"Your content" means everything you put on Play2Play: videos, images, captions, comments, stats, direct messages, your profile, and anything you send us.

You keep ownership of your content. We do not claim it.

What you promise when you post

• It is yours, or you have permission to post it. Sports highlights often include music, broadcast footage, and league, school, or brand marks that you do not own. Section 10 explains what happens when a rights holder complains.
• Everyone identifiable in it has agreed to appear. If someone in your video is under 18, that includes their parent or guardian.
• It does not break the rules in section 6.
• The stats you enter are real. Making up stats, or trying to get a false stat verified, is a breach of these terms.

What "public" actually means

Your profile, posts, videos, captions, stats and comments, and who follows whom, are public. That means all of the following, and we would rather you knew before you posted:

• Anyone can see them without an account. The feed loads for people who are not signed in, and profile pages are reachable directly from a username.
• Search engines can index public pages. We will honor a documented request from a user under 18, or that user's parent or guardian, to ask search engines not to index a specific profile or post, and we will maintain that rule for any account we have marked as a minor once that marking exists in the product. Email privacy@play2play.co. We cannot erase copies a search engine or another site has already stored.
• Your video is not behind any lock. The video, its thumbnail, its preview, and its embed page all load for anyone with the link, and other websites can embed your video in their pages. The app already mints signed, time-limited playback tokens, and our video provider can be told to refuse a request without one; we are switching that on for every video. Until it is on, this bullet describes what is true.
• A machine transcript of what you said out loud is made for the safety check, then deleted. It is not shown on screen. While the check runs, usually a few minutes after upload, someone who already has the video’s address could fetch it.
• Your profile picture is publicly reachable. We remove location and camera data from it within seconds of upload, as our Privacy Notice, section 1.1, explains.

Direct messages are not public. Private account is a switch in Settings, off by default at every age. When it is on, your profile, posts, stats, likes, reposts and follower lists are visible only to you and to followers you approve, and anyone new has to send a follow request. It hides you inside the app; it does not pull back copies people already saved, and anyone who already has the address of one of your videos can keep playing it, because video addresses do not expire yet.

Be careful with anything that shows where you are, where you train, or where you go to school.

You are responsible for it

You are responsible for what you post. If someone brings a claim against us because of your content, we can ask you to cover the reasonable cost of dealing with it.

5. Permission you give us to run the app

In short: Only what is needed to show your content in Play2Play and promote the app, and only in line with your settings. Not a licence to sell your face, and not permission to train AI on you.

To run Play2Play we need your permission to handle your content. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, convert, display, and distribute your content, and to show it to other users through the app and website. That includes the technical copies our video provider makes to stream your video, and the still frames and audio transcript used for the safety checks in section 7.

This licence operates consistent with your privacy and account settings. Where a setting of yours limits who can see something, this licence does not let us go past it. Today those settings are your promotional-use switch, blocking, and the private account switch; if we add settings that change who can see your content, this licence follows them without needing to be rewritten.

What we send to an AI provider, and what we do not permit

Your content is sent to a third-party AI provider for two purposes only: checking uploads against our rules, and checking a stat you submitted against the athletic profile page you linked. You give us permission to do that.

You are not giving us permission to train AI models on your content, and we do not. We have not enabled the settings at our AI provider that would permit training on what we send it: sharing of feedback is switched off, and we have not joined the programme that shares sessions for model development. The provider’s published policy states that data it retains is not used to train its models without express permission. We do not grant any rights in your content to any AI developer for model development.

Using your content to promote Play2Play

We may use your content to show people what Play2Play is: screenshots and video of the app in use, our App Store listing, our website, our own social posts, and demos. In those uses your content appears as part of the app, one clip in a feed or one row in a ranking, because what is being shown is the product, not you. You give us permission to do that, on the same non-exclusive, worldwide, royalty-free terms as above.

Featuring you as the subject

Making you the subject of a promotion is a different thing, and this licence does not cover it. That means using your name, face, or clip as the focus of an ad, a campaign, a testimonial, a poster, or a paid post about Play2Play. If we want to do that we will ask you first, in writing, and if you are under 18 we will ask your parent or guardian as well. You can say no. Saying no changes nothing else about your account.

If you would rather we did not

Email support@play2play.co, or use the switch in Settings, and we will stop using your content to promote the app, including the uses above. We cannot pull back material already published, such as a screenshot already in the App Store listing or a post already up, but we will stop using it going forward and replace it at the next update. If you are under 18, your parent or guardian can make that request for you.

Section 1 asks you to read these terms with a parent or guardian if you are under 18. This is the section where that matters most: it is the part where your content can be seen outside the app, by people who do not use Play2Play.

What this licence is not

• It is not a sale. We do not sell your content, license it to advertisers, or hand it to another company to use in their advertising.
• It is not a licence to train machine learning models on you.
• It is not permanent. It ends for new uses when you delete the content or your account, apart from copies already distributed and anything we are required to keep.
• It does not transfer ownership. Your content stays yours.
• It is not permission to feature you personally in advertising. We ask for that separately, every time.

If you send us an idea or suggestion about Play2Play, we can use it without owing you anything. That applies to feedback about the app, not to your videos, images, or stats.

6. Rules for using Play2Play

In short: The short version: do not post things that hurt people, and do not attack the service.

Do not post or send

• Sexual content, nudity, or anything sexualising a minor. Section 11 says what we do when we find it.
• Anything that grooms or solicits a minor, tries to move a minor off the app, or asks a minor for personal contact details.
• Threats, harassment, bullying, or targeting a specific person.
• Hate speech or slurs aimed at a group.
• Encouragement of self-harm, suicide, or disordered eating.
• Illegal drugs, banned substances, or anything sold illegally.
• Graphic violence or gore unrelated to sport.
• Content that is not yours, or that infringes someone else’s rights.
• False stats, or fake claims about achievements.
• Spam, scams, or unsolicited advertising.
• Content promoting a brand in exchange for payment or anything else of value, unless you follow section 16.

Do not attack the service

• Do not scrape, harvest, or bulk-collect content, usernames, or email addresses.
• Do not use bots or scripts to post, comment, message, follow, or sign up.
• Do not try to get past our security, rate limits, age checks, or moderation.
• Do not reverse engineer the app, or copy it to build a competing product.
• Do not upload anything designed to break or overload the service.
• Do not file false reports of abuse.

Breaking these rules can cost you the content, the account, or both. See section 9.

7. Automatic moderation, in plain terms

In short: Every video you upload is checked automatically by AI and can be removed without a person seeing it first. Images are not checked at all. You are giving us permission to run those checks.

Permission to moderate

You give us permission to review your content and the information attached to it, using automated tools, human review, or both, in order to find and act on breaches of these terms. The information attached to it means captions, stat labels, profile text, the audio of your videos, and the technical details of an upload.

Some of that review is carried out by a third-party AI provider on our behalf. Our Privacy Notice names it and sets out exactly what is sent. Our AI Disclosure page explains what each AI feature does and where it fails.

What is checked, and what is not

Every video uploaded to Play2Play is checked automatically. This cannot be turned off, and it runs on every upload, not on a sample. Still frames from your video are sent to our AI provider, and the spoken audio is turned into text and checked as well.

Images are not checked automatically. A photo post or a profile picture goes live with no automated check, and is looked at only if someone reports it. Section 11 says how to report one.

What this means for you

• Your video can be removed by an automatic decision, with no person reviewing it first.
• The sound check finishes after your video is already visible, so a video can be pulled minutes after it goes live.
• If the automatic check removes your video, or a person removes a video that was held, you get a notification. When we remove a post or comment after someone reports it, you are not notified.
• The check is not perfect. It misses things, and it sometimes gets it wrong.
• If the automated check cannot be completed, the video is held and is not shown anywhere until a person on our team releases or removes it. We record the delay.

Words we refuse outright

Our database also refuses to save text containing any word on a fixed list. It applies to your profile, your captions and stat labels, your comments, and your direct messages. If your text matches, it is refused and will not save. We do not store what you tried to write, and a refused message is never delivered.

The list matches words, not meaning, and can refuse an ordinary word, including some real surnames. If something legitimate is refused, email support@play2play.co and we will look at it.

Getting a person to look at it

If your content was removed and you think that was wrong, email support@play2play.co. A person will look at the decision and reply to you. We say the same thing in our Privacy Notice, and we mean it in both places.

What we do not promise

Beyond that automatic check, we do not promise to review everything posted on Play2Play, and we cannot guarantee that everything against the rules gets caught. We can remove content or ban an account when we believe the rules have been broken.

8. Messages, blocking, reporting, and rankings

In short: How the social parts work, what we record, and what you cannot currently do.

Direct messages

A direct message can only be started between two people who follow each other, and every message you send is checked against the word list in section 7. If either of you unfollows the other, the conversation stays visible but neither of you can send another message in it.

You cannot delete a direct message, and neither can we. There is no delete button for an individual message, no way to ask us to remove one, and no way for us to take one down in response to a report. A report about a message can end in the sender being banned, but the message itself stays. A message you sent stays readable to the person you sent it to until one of you deletes their whole account, which removes every message in every conversation that person took part in.

Messages between an adult and someone under 18 are turned off, in both directions, based on the birth year given at sign-up. An account that has not finished setting up cannot send or receive messages. Each account can send at most 20 messages a minute and 500 a day.

Blocking

You can block anyone. Blocking hides your posts and comments from them and theirs from you, stops either of you liking, comment-liking, following or reposting the other, stops either of you commenting on the other's posts, and stops a new direct message conversation being started between you. Four rules in our database enforce it rather than the app, so it holds the same way whichever app the other person is using and whether or not they have updated theirs.

Blocking now cuts the follow graph. If either of you followed the other, both follows are removed. Any follow request still waiting for an answer, in either direction, is removed with them, and a request from someone you have since blocked cannot be approved into a follow. Because the follow can no longer happen, neither can the notification that went with it: a blocked account can no longer put its name on your lock screen by following you.

What blocking still does not do. A conversation the two of you already had stays in both inboxes, and both of you can still read what was said in it, although neither of you can send another message in it. Notifications you were already sent are not withdrawn. We record who blocked whom so we can enforce all of this.

Reporting

You can report a post, a person, a comment, or a single direct message, and choose a reason. We record the report, who filed it, the reason, and what you reported. Reporting a direct message lets us read it, and the five messages either side of it, whoever sent them. That is the only way we can judge the report, and the Privacy Notice sets out what we do with it and what we record about reading it. If the report is about a minor's safety, grooming, or someone trying to move a minor off the app, you can also email safety@play2play.co; section 11 explains what happens next. Filing reports in bulk to bury someone is itself a breach of section 6. Reporting is rate limited, and the limit is shared across all four kinds.

Stats, verification, and rankings

Stats you enter appear on your profile and can appear on rankings. Stats are self-entered and are published whether or not they have been verified. An unverified stat is labelled SELF-REPORTED and a verified one is labelled VERIFIED, and both are ranked together on the same board.

If you have Play2Play+ and link a public athletic profile page, we check submitted stats against that page automatically and mark them approved, rejected, or needing another look. A short explanation written by our AI is shown with a stat that was not approved. Verification is a Play2Play+ feature, with one exception: an athlete without Play2Play+ who links a public athletic profile page can have one stat verified free. That free check is used up only when a stat is approved, and after five rejected attempts verification needs Play2Play+. Posting a stat never needs Play2Play+.

Automatic verification is not guaranteed to be right. We can correct, reject, or remove a stat, and we can remove verification from an account that submits false stats.

9. Suspension, bans, and deleting your account

In short: What we can do, what you can do, how to appeal, and what happens to your content.

What we can do

We can remove content or ban an account, including for breaking these terms. A ban blocks sign-in and hides the account's posts from the feed, search, and rankings, and hides the comments that account has already left. The rule that hides them runs in the database rather than in either app, so it applies everywhere comments are read from.

A ban does not immediately end a session that is already signed in. An account that is banned while signed in can keep acting until that session expires. We are telling you this because it is true, not because it is intended. Remaining in the app after a ban is itself a breach of these terms.

If we believe someone is in danger or a serious crime has been committed, we may report it to the authorities. Section 11 covers reports involving a child.

If your account is banned, do not create another one under a different name.

Appealing

If we remove your content or ban your account, email support@play2play.co. A person will look at the decision again and reply to you. That applies to moderation decisions, to age removals under section 2, and to bans.

What you can do

You can stop using Play2Play at any time. To delete your account, go to Settings and choose Delete account. You do not need to ask us first, though you can email support@play2play.co if you would rather we did it for you.

Deleting your account removes your profile, posts, videos, stats, comments, likes, reposts, follows, direct messages, and notifications. A small number of records survive, and our Privacy Notice lists every one of them and why. Deleting your account does not by itself delete copies held by the providers we use. If you email privacy@play2play.co we will pass a deletion request to each provider named on our Providers page that holds a copy, and tell you what we heard back.

What survives the end of the agreement

Sections 4, 5, 13 and 15 keep working after your account ends, to the extent they need to.

10. Copyright, trademark, and repeat infringers

In short: We respond to copyright notices under the DMCA and to trademark notices. If someone posted your work, tell our designated agent and we will act. If an account keeps doing it, we end it.

Play2Play hosts content users upload. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. section 512, and to notices about trademarks. The full procedure is on our Copyright and DMCA page at play2play.co/legal/dmca.

Where to send a copyright notice

Send notices to our designated agent: Play2Play LLC, Attn: DMCA Agent, 418 Broadway STE N, Albany, New York 12207, United States. Telephone: (347) 541-9871. Email: dmca@play2play.co. Copyright Office designation DMCA-1081250. That address reaches Play2Play LLC. Trademark notices go to the same place, with "Trademark notice" in the subject line.

A notice must include all of this:

• The physical or electronic signature of the copyright owner or a person authorised to act for them.
• Identification of the copyrighted work you say has been infringed, or a representative list if the notice covers several works.
• Identification of the material you say is infringing, with a link to the specific post or profile on Play2Play, precise enough for us to find it.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the use is not authorised by the owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorised to act for the owner.

What happens next

If a notice is complete, we remove or disable access to the material and notify the user who posted it. We may pass your notice, including your contact details, to that user. That user may send a counter-notification that meets 17 U.S.C. section 512(g). If they do and the original complainant does not tell us within ten business days that it has filed a court action, we may restore the material.

Sending a notice you know to be false can make you liable for damages under 17 U.S.C. section 512(f). If you are not sure, talk to a lawyer first.

Sports highlights often include music, broadcast footage, and league, school, or brand marks that you do not own. You must have the rights to post what you post. A lawful takedown can happen even if you filmed the play yourself.

Repeat infringers

We terminate the accounts of repeat infringers in appropriate circumstances. This applies to copyright and to trademark.

Here is how that works in practice, so you know what to expect rather than reading a policy we do not follow:

• Every notice we accept is recorded against the account that posted the content, with the date, what was removed, and whether the poster disputed it.
• A notice the poster successfully disputes, and a notice we reject, are not counted against them.
• An account that accumulates three counted notices is terminated. We may terminate sooner where the infringement is flagrant. An account posting nothing but other people’s footage, for example, or one that re-uploads the same removed material after being told.
• Termination means the account is banned and its content removed from public view.
• We apply the same count to a new account we identify as belonging to someone we have already terminated.
• If you think a notice against you was wrong, send a counter-notification to dmca@play2play.co. That is the dispute route, and it is read by a person.

This is administered by one person by hand. There is no automated system behind it, and there is no counter you can see in the app.

11. Child safety and reporting

In short: Zero tolerance for sexual content involving a minor, grooming, or moving a minor off the app. We report apparent child sexual abuse material to NCMEC. Here is how to report and what we do.

Most Play2Play users are under 18. Do not post, send, or request sexual content involving a minor, and do not groom, solicit, or attempt to move a minor off the app or ask a minor for personal contact details. This applies to videos, images, captions, comments, profiles, and direct messages.

We report apparent child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) as United States law requires, and we do not show it. We preserve what the law requires us to preserve for that report. We do not return such material to the person who reported it, and we do not weigh whether apparent abuse material might be acceptable: it is removed and reported.

How to report. To report a post, a profile, a comment, or a direct message, use the report button in the app. For contact that has moved off Play2Play, or anything you would rather tell a person directly, email safety@play2play.co. Tell us the username, what happened, and where. A person reads that mailbox. If a child is in immediate danger, contact your local emergency number first.

What we do. We remove the content, ban the account, and where the law requires it or someone is in danger, report it to NCMEC or to law enforcement. Reporting a direct message lets us read it. We may preserve the account's records for the period the law requires. An account banned under this section cannot appeal its way back by creating a new one.

Our full Child Safety Policy is at play2play.co/legal/child-safety.

12. AI features, and why the Coach is not a doctor

In short: AI answers can be wrong. The Coach is not medical advice, and it will not take a medical history. If you are under 18, treat it as general education only.

Play2Play Coach answers questions about training, nutrition, sleep, and recovery. Its answers are generated by AI and can be wrong, out of date, or not right for you. Our AI Disclosure page explains what each AI feature does and where it fails.

The Coach is available to every signed-in account. You can send 5 messages a day; Play2Play+ raises that to 20. It is not a members-only feature. We may limit or parent-gate the Coach for some ages.

The Coach is not a doctor, a physiotherapist, a dietitian, or a coach who can see you. It does not diagnose, and it does not prescribe. Do not use it instead of medical care. If you are injured or in pain, see a professional. It is not an emergency service.

The Coach is instructed never to ask anyone for medications, medical conditions, injury history, current pain, body weight, or life-stage information, and for users under 18 it is also barred from asking about weight or body-composition goals and from recommending weight-loss diets, restriction, or performance supplements. An account with no age recorded is treated as under 18 for these rules. Those rules are applied before a reply is shown. They can still fail. If a reply looks wrong, close the chat and tell a parent or a qualified coach. Please do not type health information into it. If you do, it is sent to our AI provider as part of your message.

If you are under 18, treat Coach answers as general education only, and do not change training, diet, or recovery without a parent and a qualified professional. Training and nutrition carry risk, and you are responsible for what you choose to do.

13. The app is provided as it is

In short: No guarantees about uptime or perfection, and a limit on what we owe you if something goes wrong.

Play2Play is provided as it is and as available. We do not promise it will always work, that it will be free of errors, that content will always be available, or that anything you post will reach any particular audience. We may change, suspend, or discontinue features at any time.

Keep your own copies of anything you care about. If a video or a stat is lost, corrupted, or removed, we are not liable for that loss and we may not be able to restore it.

To the fullest extent the law allows, Play2Play LLC is not liable for indirect, incidental, or consequential losses, and the total liability of Play2Play LLC to you for anything connected with Play2Play is limited to the greater of the amount you paid us in the six months before the claim, or 100 US dollars.

Some places do not allow these limits. Where that is the case they do not apply to you, and you may have additional rights.

Links and content from other companies, including the athletic profile sites we check stats against, are not ours and we are not responsible for them.

14. Terms that apply because the app comes from the App Store

In short: Apple’s required terms for apps distributed through the App Store.

• Your licence to use the app is limited to devices you own or control, in line with the App Store terms of service.
• We, not Apple, are responsible for the app and for supporting it. Apple has no obligation to provide support.
• If the app fails to conform to a warranty, you can tell Apple, and Apple may refund the purchase price of the app, if any. Beyond that, Apple has no warranty obligation.
• We, not Apple, are responsible for addressing any claim that the app or your use of it infringes someone’s intellectual property rights.
• You confirm you are not in a country subject to a US embargo or designated by the US government as supporting terrorism, and that you are not on a US government list of prohibited or restricted parties.
• Apple is a third-party beneficiary of these terms and may enforce them against you.

15. Changes, law, and disputes

In short: How these terms change, whose law applies, and how a dispute gets resolved. If you are under 18, arbitration does not apply to you. If you are 18 or over, you can opt out of it within 30 days.

Changes to these terms

We may update these terms. The current version is always on this page with the date it was last updated. Material changes to paid features, to dispute terms, or to how your public content is used will be surfaced in the app before they take effect, and will not bind a user under 18 until a parent or guardian, or the user once they are 18, continues to use Play2Play after that notice. Housekeeping changes take effect when posted. We do not run a mailing list, so we cannot promise to email you about every change.

Governing law

These terms are governed by the law of the State of New York, where Play2Play LLC is formed, without regard to its conflict-of-law rules, except that the mandatory consumer-protection, privacy, and child-protection statutes of the state where you live still apply to you, and nothing here limits a right those statutes give you that you cannot give up.

If we disagree

Email support@play2play.co first. Most problems are settled that way, and we will try to resolve the dispute with you for at least 30 days before either of us starts a formal proceeding.

If you are 18 or older and informal resolution does not work, either of us may start binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, on the papers or by video, with the seat in New York. The Federal Arbitration Act governs this agreement. Arbitration is individual only. Neither of us may proceed as part of a class, collective, or representative action in arbitration, to the extent the law allows that waiver. A court and a jury are not deciding it.

You may opt out of arbitration within 30 days after you first accept these Terms by emailing legal@play2play.co with the subject line "Arbitration opt-out" and the email address on your account. An opt-out does not affect any other part of these Terms.

Either of us may instead bring an individual claim in small-claims court in your county of residence or in New York County, New York. Either of us may go to court to protect intellectual property or to seek temporary injunctive relief. This section does not stop you from filing a complaint with a government agency. If any part of this arbitration section cannot be enforced, that part is decided by a court in New York instead.

If you are under 18 when the dispute arises, this arbitration agreement does not apply to you unless a parent or guardian later agrees in writing to arbitrate that dispute. You or your parent may bring an individual case in a court that has power to hear it, including small-claims court in your home county. We will not enforce arbitration against a current minor who chooses court. Nothing here waives a right you cannot give up under the law of the place you live.

The rest

If part of these terms cannot be enforced, the rest still applies. Not enforcing something once does not waive it. You may not transfer your rights under these terms; we may transfer ours if Play2Play changes hands. These terms, with the Privacy Notice, the Refund Policy, the AI Disclosure, the Copyright and DMCA Policy, and the Child Safety Policy, are the whole agreement between us. Nothing in them creates a partnership, employment, or agency relationship.

Electronic communications

You agree that we can communicate with you electronically, and that notices, agreements, and disclosures we provide in the app or by email meet any requirement that they be in writing.

California residents

If a complaint is not resolved, California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

16. Branded content and paid promotion

In short: If someone pays you or gives you something to post about their brand, say so in the post. That is the law, not our preference. We do not broker paid deals for users under 18.

This section applies to every user, not only to creators who have signed an agreement with us.

If you post content that promotes a brand, product or service and you received payment, free product, a discount, a commission, a prize entry, or anything else of value in exchange, or you have any other connection to that brand that a viewer would not expect, including working for them or being related to someone who does, then:

• Disclose it clearly in the post itself, in the caption or on screen, where a viewer will see it before they watch. Put it in your own words: "paid partnership with X", "X sent me these", "ad".
• Do not bury it. Not only in a comment, not only at the end of a long caption, not only in a hashtag block, and not only on your profile.
• Follow the law that applies to you, including the US Federal Trade Commission’s Endorsement Guides, and any rules your school, league, governing body or NIL agreement imposes on you. Several of those are stricter than ours, and we do not override them.
• Only say things that are true. Do not claim results you did not get, and do not endorse something you have not used.

You may not post branded content promoting anything you may not post under section 6. That includes banned substances, supplements marketed for weight loss to minors, gambling, alcohol, tobacco, nicotine and vaping products, and weapons.

If you are under 18, talk to your parent or guardian before accepting any paid promotion, and check your eligibility rules before you post. An NIL deal that breaches your governing body’s rules is your problem and we cannot fix it for you. We do not broker paid NIL deals for users under 18.

Until we ship an in-app paid-partnership label, you must put a clear disclosure in the caption or on screen, where a viewer sees it before watching. We may remove undisclosed branded content, and repeated failure to disclose is a breach of these terms.

17. If you are under 18: removing something you posted

In short: In some states, a user under 18 has a legal right to have their own content taken down. Here is how to ask, and what we can and cannot reach.

If you are a California resident under 18 and you are a registered Play2Play user, you can request removal of content you posted. If you are a Connecticut resident under 18, you can do the same, and if you are the parent or guardian of a Connecticut user under 16 you can make the request on their behalf.

You do not have to live in either state to ask. We will act on any request from a user under 18 to remove something they posted.

How to ask. Email privacy@play2play.co with "Minor content removal" in the subject line, from the email address on the account, and tell us exactly what to remove. If you are asking as a parent or guardian, we will ask you to establish your relationship to the account first. We aim to act within 45 days and usually much sooner.

What we will do. Remove the content from public view on Play2Play, and delete the underlying video from our video provider where there is one. A person does this by hand; there is no button in the app.

What we cannot do, stated plainly:

• We cannot recover copies other people have already downloaded, screenshotted, embedded or re-posted.
• We cannot remove your content from a search engine’s index ourselves. You would have to ask the search engine directly. We will, at your request, ask search engines not to index your profile or post going forward, as section 4 says.
• Removal does not anonymise you everywhere: our Privacy Notice, section 5.3, lists the records that survive.
• If what you want removed is a direct message, there is no mechanism short of deleting the account.

18. Contact

In short: Support is support@play2play.co. Privacy, legal, copyright, and child-safety matters each have their own address below.

• Support, moderation appeals, and anything else: support@play2play.co.
• Privacy requests, parent requests, and removal requests under section 17: privacy@play2play.co.
• Terms disputes, arbitration opt-out, and a copy of any legal notice: legal@play2play.co.
• Copyright and trademark notices and counter-notices: dmca@play2play.co.
• Child safety, grooming, and off-platform contact: safety@play2play.co.

Every one of those addresses reaches Play2Play LLC, and a person reads each of them. Written legal notices and service of process: Play2Play LLC, c/o Northwest Registered Agent LLC, 418 Broadway STE N, Albany, New York 12207, United States.