Effective date: September 25, 2026
Overview
The Play2Play app is free to download and use. Play2Play+ is a separate paid membership, it is not included with your account, and it is available now. It is sold by Apple as an auto-renewing subscription in the Play2Play iOS app, and the price and billing period are always shown to you before you confirm. Accounts that were granted Play2Play+ during our free early access period keep that access until it ends, with nothing charged and nothing to cancel. This policy explains how billing, cancellations, and refunds work. You are never charged without confirming a purchase.
In-App Purchases (iOS)
Play2Play+ is sold in the Play2Play iOS app through Apple's in-app purchase system, as an auto-renewing subscription. Apple is the seller and merchant of record. Apple processes the payment, and the price, billing period, and renewal terms are shown in Apple's purchase sheet before you confirm. The subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends; cancel any time in Settings > your Apple ID > Subscriptions, at apps.apple.com/account/subscriptions, or from Settings > Manage subscription in the app. Cancelling stops future charges and you keep access until the end of the period you have already paid for. Apple sends the receipt for each charge; we do not send a separate reminder. Apple, not Play2Play LLC, controls refunds for App Store purchases: request one at reportaproblem.apple.com, sign in with your Apple ID, find the charge, and select Request a Refund. Apple's refund decisions are final, and we cannot issue or reverse an App Store charge ourselves. We can write you a confirmation of your purchase and cancellation dates and help if Apple has the facts wrong. If you are under 18, make purchases only with the permission of a parent or guardian; a purchase made under Apple's Ask to Buy needs their approval before it completes.
Website
Play2Play+ is not sold on play2play.co. There is no website charge, no stored card, and no website cancellation path because there is no website subscription. If we offer Play2Play+ on the website later, we will update this policy first and show you the price, term, renewal, and cancel path before any charge. Until then, the only paid Play2Play+ subscription is the one Apple sells in the iOS app, and Apple's refund and cancellation rules control that purchase. If you were charged on a card by Play2Play LLC in an earlier test period, email support@play2play.co with the subject line Refund Request and we will look into it.
How to Request a Refund
Every Play2Play+ charge is an App Store purchase and is refunded only by Apple, at reportaproblem.apple.com. We cannot reverse an App Store charge. If you need help with that process, or Apple has the dates or facts wrong, email support@play2play.co and we will confirm your purchase and cancellation dates in writing, make sure the subscription is not set to renew, and take up with Apple anything they get wrong. A person reads that mailbox and we aim to reply within a few business days.
European Union and United Kingdom Users
We do not currently target the European Economic Area or the United Kingdom as a market. If you are there and have an account anyway, these consumer rights still apply to the extent mandatory law gives them to you. If you are in the EU or UK, you have a 14-day right to withdraw from a digital service contract without giving a reason. By starting a paid subscription and using its features, you consent to the service beginning before the 14-day period ends and acknowledge your withdrawal right may be lost once the service is substantially used. If you have not used the service, you keep the full 14-day right. For a subscription purchased in the iOS app, Apple is the seller and holds the payment, so we cannot issue or reverse that charge whatever we decide. Make the request to Apple within 14 days at reportaproblem.apple.com or through Apple's support channels. We can still help, and you should ask us to: email support@play2play.co and we will confirm your purchase and cancellation dates in writing for your claim, make sure the subscription is not set to renew, and take up with Apple anything they get wrong.
Refund Requests and Chargebacks
Please contact us before disputing a charge with your bank. If you open an App Store refund or a card chargeback, we may pause Play2Play+ features on that account until it is resolved. We will not delete your videos or profile solely because you asked Apple for a refund. If a chargeback is ruled in our favor you remain responsible for the original charge.
Changes to Pricing and This Policy
We may change prices or update this policy. When we do, we post the revised version on this page with a new effective date, and that posted version is the authoritative one, so please check it before you renew. A material change to how Play2Play+ is billed or cancelled will be surfaced in the app before it takes effect. We do not operate a marketing mailing list, so we do not promise to contact you individually in advance of every change. Two protections apply regardless: a change never applies retroactively, so a period you have already paid for stays governed by the terms in effect when you were charged and any price change takes effect no earlier than your next renewal; and for App Store subscriptions Apple notifies you of a price increase directly and, depending on the size of the increase, either asks you to agree or stops the renewal. That is Apple’s process, it runs whatever this policy says, and it is your practical safeguard against an unexpected charge.
Contact Us
Play2Play LLC, a New York limited liability company. Support: support@play2play.co. Postal address for written notices: Play2Play LLC, c/o Northwest Registered Agent LLC, 418 Broadway STE N, Albany, New York 12207, United States.
Play2Play LLC
c/o Northwest Registered Agent LLC
418 Broadway STE N, Albany, New York 12207, United States
Support: support@play2play.co · Privacy: privacy@play2play.co · Legal: legal@play2play.co · DMCA: dmca@play2play.co · Safety: safety@play2play.co